Cookie Policy
Early-access draft. This document is pending legal review and will be finalized before general availability.
How Verbalab uses cookies on the customer panel at app.verbalab.ai and on the survey site at survey.verbalab.ai.
Table of Contents
- What Are Cookies?
- Why We Use Cookies
- Types of Cookies We Use
- Third-Party Cookies
- Cookie Duration
- Managing Your Cookie Preferences
- Browser Settings
- Mobile Tracking
- Do Not Track Signals
- Changes to This Policy
- Contact Information
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.
Cookie Types
Session Cookies: Temporary cookies that are deleted when you close your browser or when the session they belong to ends.
Persistent Cookies: Cookies that remain on your device until their expiry date is reached or until you delete them.
First-Party Cookies: Set by Verbalab directly, on verbalab.ai, app.verbalab.ai, or survey.verbalab.ai.
Third-Party Cookies: Set by external services we use (for example analytics or monitoring providers).
Cookies typically contain:
- A unique identifier
- The website domain that created the cookie
- An expiration date
- Information the website needs to remember about you
2. Why We Use Cookies
Verbalab runs on two sites, and cookies do a different job on each. On app.verbalab.ai, the customer panel, they keep you signed in while you brief a study and follow it. On survey.verbalab.ai, the survey site, they hold the interview session so that answering can continue from screen to screen.
We use cookies and similar technologies for the following purposes:
- Authentication & Security: Keep you signed in to the customer panel and protect your account
- Interview Continuity: Hold the interview session on the survey site so that an interview can be resumed where it was left off
- Functionality: Remember your preferences and settings
- Analytics: Understand how people move through our sites (with your consent)
- Performance: Detect errors and improve service stability
- Marketing: Measure how people find Verbalab (with your consent)
All cookie usage is intended to comply with:
- GDPR (EU General Data Protection Regulation)
- ePrivacy Directive (Cookie Law)
- Other applicable data protection regulations
Cookies are about your browser. The answers collected in a study are something else: they are study data, held in an append-only record and covered by our Privacy Policy.
3. Types of Cookies We Use
Verbalab is in early access, and the platform is still being built. This section describes cookies by the job they do. A cookie is not set outside the categories below, and a new cookie is added to this list before it is used.
Category 1: Strictly Necessary Cookies
Purpose: Essential for the sites to function properly.
| Purpose | Where | Lifetime | Can Be Disabled? |
|---|---|---|---|
| Keep you signed in to the customer panel | app.verbalab.ai | Session | No |
| Prevent cross-site request forgery attacks | app.verbalab.ai, survey.verbalab.ai | Session | No |
| Hold the interview session so an interview can be resumed | survey.verbalab.ai | Session | No |
| Remember your cookie choice | All Verbalab sites | Persistent | No |
| Store your language preference | All Verbalab sites | Persistent | No |
Why these cannot be disabled: Without them, sign-in, security, and the interview flow would not work.
On the survey site
Respondents at survey.verbalab.ai answer one question per screen. The interview session cookie is what tells the next screen which question you are on, and it is what allows an interview to be resumed where it was left off.
Two things that come out of an interview are stored with the interview record on our side rather than in your browser:
- Disposition codes: a screening decision is recorded with a disposition code that says how the interview was routed or why it ended.
- Quality flags: a flag marks a suspicious record for review rather than silently deleting it.
Clearing cookies in your browser removes the session, not the interview record. If you want to reach us about a record, see Section 11.
The survey invitation on this site — local storage, not a cookie
On some pages of verbalab.ai a short survey invitation can appear. It is off until you turn it on in the consent banner ("Survey invitation"), and it can be turned off again at any time through Preferences in the footer.
While it is on, one thing is kept in your browser, and it is not a cookie: a local storage entry recording that you dismissed the invitation, so that you are not asked again. The invitation itself sends nothing anywhere and reads nothing else about your device.
If you accept the invitation, the survey opens inside a frame served by survey.verbalab.ai. From there the survey site's section above applies: the interview session lives there rather than on this page, and what you type is not readable by this site. Whether a study may derive a technical signature from your device is a separate question, asked inside the survey, with its own text and its own record — accepting this banner is not that consent.
Category 2: Functional Cookies
Purpose: Remember choices you have made, so the interface comes back the way you left it.
| Purpose | Where | Lifetime | Can Be Disabled? |
|---|---|---|---|
| Remember light/dark display selection | app.verbalab.ai, verbalab.ai | Persistent | Yes |
| Remember panel layout choices | app.verbalab.ai | Persistent | Yes |
| Remember which view of a study you last opened | app.verbalab.ai | Persistent | Yes |
Impact of disabling: You may need to set these preferences again each time you visit. Nothing else changes.
Category 3: Analytics & Performance Cookies
Purpose: Understand how people use our sites, so that we can improve them.
These are set only if you accept this category. Any third-party analytics or monitoring provider is named in Section 4 before its cookies are enabled.
| Purpose | Set By | Lifetime | Can Be Disabled? |
|---|---|---|---|
| Distinguish repeat visits so that usage can be counted | Analytics provider | Persistent | Yes |
| Measure which pages and features are used | Analytics provider | Persistent | Yes |
| Record errors and performance problems | Error monitoring provider | Session or persistent | Yes |
What analytics cookies observe:
- Pages visited and time spent
- Features used and click patterns
- Error messages encountered
- Device type, browser, and screen resolution
- Approximate location (country or city level, not precise location)
- Referral source (how you found Verbalab)
What they do not observe: the answers given in an interview. Answers are study data written to the append-only record of the study they belong to; they are not analytics data and are not read from cookies.
Category 4: Marketing & Advertising Cookies
Purpose: Measure how people find Verbalab and how our campaigns perform.
These are set only if you accept this category. No cookie in this category is set on the basis of a legitimate-interest claim, and any provider in this category is named in Section 4 before its cookies are enabled.
Verbalab does not sell respondent data.
Your choice: You can refuse this category, and change your mind later. See Section 6.
4. Third-Party Cookies
Some services we use may set their own cookies. We do not control those cookies: each provider's own privacy and cookie policy governs them.
How we handle third-party cookies during early access
- A third-party cookie in the analytics, performance, or marketing categories is set only after you accept that category.
- A provider is named in this section, with a link to its privacy policy, before its cookies are enabled on our sites.
- The full provider list is confirmed here before general availability.
Support
Support during early access is handled by email at [email protected]. If we introduce a chat widget that sets its own cookies, it will be listed in this section first.
5. Cookie Duration
Cookies stay on your device for different periods.
| Lifetime | What it covers | Ends when |
|---|---|---|
| Session | Panel sign-in, request forgery protection, interview session | You close the browser, or the session ends |
| Persistent | Cookie choice, language, display and layout preferences, analytics identifiers | The cookie's expiry date is reached, or you delete it |
The exact expiry set on each cookie is visible in your browser's cookie inspector, and will be listed here per cookie before general availability.
You can delete cookies at any time through your browser settings or through our cookie settings.
6. Managing Your Cookie Preferences
You decide which non-essential cookies are used.
Cookie consent banner (first visit)
On your first visit you are asked to make a choice:
Cookie Consent Banner
We use our own and third-party cookies to display this website correctly and to better understand how it is used, in order to improve our offering. Your decision regarding cookie consent can be changed at any time via the cookie button that appears after making a selection on this banner.
Buttons:
- Accept All - Enable all cookie categories
- Reject - Only strictly necessary cookies
- Manage Cookies - Choose category by category
Cookie settings
Your choice can be changed at any time from the "Cookie Settings" link in the footer of any Verbalab site. There you can:
- See the categories and what each one is for
- Enable or disable each category individually (except strictly necessary)
- See which third-party providers are active
- Update your choice as often as you like
Your Choices
- Accept all cookies
All categories are enabled, including analytics and marketing. - Reject non-essential cookies
Only strictly necessary cookies are used. Functional, analytics, and marketing cookies are not set. - Choose category by category
Enable the categories you want and refuse the rest.
If you are answering an interview: rejecting non-essential cookies leaves the strictly necessary cookies in place, including the interview session on survey.verbalab.ai.
Note: Disabling functional cookies may mean you have to set your preferences again on each visit.
7. Browser Settings
You can also control cookies through your browser settings:
Google Chrome
- Settings → Privacy and security → Cookies and other site data
- Choose: "Block third-party cookies" or "Block all cookies"
- Manage exceptions for specific sites
Guide: Chrome Cookie Settings
Mozilla Firefox
- Settings → Privacy & Security → Cookies and Site Data
- Choose cookie blocking level
- Manage exceptions and clear data
Guide: Firefox Cookie Settings
Apple Safari
- Preferences → Privacy → Manage Website Data
- Enable "Prevent cross-site tracking"
- Block all cookies or allow from current website only
Guide: Safari Cookie Settings
Microsoft Edge
- Settings → Cookies and site permissions → Cookies and site data
- Choose blocking level
- Manage exceptions
Guide: Edge Cookie Settings
Blocking strictly necessary cookies
If you block all cookies, sign-in to the customer panel will not hold, and an interview at survey.verbalab.ai will not be able to carry you from one question screen to the next or resume where you left off.
Incognito/Private Browsing Mode
Most browsers offer private browsing modes that:
- Do not save cookies after you close the window
- Do not keep browsing history
- Provide increased privacy
Note: Incognito mode does not make you anonymous to websites or to your internet service provider. It also discards the interview session when the window is closed.
8. Mobile Tracking
No mobile application
Verbalab has no mobile app. Both the customer panel and the survey site run in a web browser, so on a phone or tablet the cookies described in this policy are ordinary browser cookies, controlled the same way as on a desktop.
Because there is no app, we do not collect mobile advertising identifiers (such as the iOS Identifier for Advertisers or the Android Advertising ID) or in-app push notification tokens.
Mobile browsers
Interviews at survey.verbalab.ai are often answered on a phone browser. Mobile browsers offer the same cookie controls as their desktop versions — see Section 7 — including private browsing, which discards the interview session when the window is closed.
If a mobile application is ever introduced, this section will describe what it collects before it is released.
9. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting not to track users.
Verbalab's DNT policy:
- We respect DNT signals when technically feasible
- If DNT is enabled, we do not set analytics or marketing cookies
- Strictly necessary cookies remain active for security, sign-in, and the interview flow
- You can also use our cookie settings for more granular control
Note: There is no universal standard for interpreting DNT signals, so implementation varies across websites.
10. Changes to This Policy
Modification Rights
We may update this Cookie Policy to reflect:
- New cookies or tracking technologies
- Changes in third-party providers
- Legal or regulatory requirements
- User feedback and privacy best practices
Verbalab is in early access, and the platform is changing. A new cookie or a new provider is added to this policy before it is used.
Notice of Changes
When we make material changes:
- We will update the "Last updated" date at the top of this policy
- We may ask you to review your cookie choice again
- We will notify you by email for significant changes (if you have a customer account)
Continued use of Verbalab after changes constitutes acceptance of the updated Cookie Policy.
11. Contact Information
Cookie & Privacy Questions
Email: [email protected]
Website: https://verbalab.ai/privacy-policy
Survey Respondents
If your question is about an interview you answered at survey.verbalab.ai, write to [email protected] and tell us which study it concerns.
Summary
- Cookies keep you signed in on app.verbalab.ai and hold the interview session on survey.verbalab.ai
- Strictly necessary cookies cannot be disabled; everything else is set only with your consent
- Analytics cookies observe how the sites are used, not what anyone answered in an interview
- You can change your cookie choice at any time from the cookie settings link in the footer, or from your browser
- Third-party providers are named in this policy before their cookies are enabled
- Verbalab does not sell respondent data
Last updated: August 16, 2026
For the most current version of this policy, visit: https://verbalab.ai/cookie-policy
For more information about how we handle your personal data, see our Privacy Policy.
Questions about cookies?
Contact us at [email protected]